FAQ

 

When will my order ship?

Once you place your order and the payment is verified, please allow up to 1-2 business days to process and ship your order. In peak periods please allow for up to 5 business days for dispatch.

How long will it take to receive my order?

On average, it will take 7-15 business days for worldwide delivery, and 3-7 business days for domestic Canada delivery. Due to the current pandemic packages may take up to 4 weeks to arrive in certain regions. 

I need to change or cancel something on my order. How can I do that?

If you need to change or cancel your order, please Contact Us immediately. Once your order has been processed, we will be unable to make any changes or cancellations. 

My order status says "Unfulfilled". What does that mean?

"Unfulfilled" just means that we successfully received your order! Once your order is processed and shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

How do I return an item?

If you are not satisfied with your purchase and wish to return an item, please Contact Us within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received is defective, incorrect, damaged, or missing?

Please Contact Us within 30 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the return process, and when will I receive my refund?

Processing returns may take up to 5 business days from the day we receive your return. You should receive a confirmation email once your return has been processed. 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 1-5 business days of receiving the returned item or cancellation request.