Refund policy
30-Day Happiness Guarantee
We want you to love your Doxie Tee. If something isn't right, we're here to help.
You may request a refund or replacement within 30 days of receiving your order.
Free & Hassle-Free Returns
If you're not satisfied with your purchase, ordered the wrong size, changed your mind, or simply feel the tee isn't right for you, please contact us within 30 days of delivery.
There is no return shipping cost. In most cases, you will not be required to send the item back to us.
Once your refund request is approved, you may keep, donate, or responsibly recycle the original item.
To request a refund, please email us at monika@doxietee.com with your order number and a brief explanation of the issue.
Refunds
Once your refund request has been reviewed and approved, we will process your refund to your original payment method within 5 business days.
There are no return shipping fees or restocking fees.
Please allow several business days for your bank or payment provider to process and post the refund.
Original shipping charges, if applicable, are non-refundable unless the product arrived damaged, defective, misprinted, or incorrect.
Damaged, Defective, Misprinted or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us at monika@doxietee.com within 30 days of delivery.
Please include your order number and clear photos showing the issue.
Once the issue has been verified, we will arrange a replacement or full refund at no additional cost to you.
You will generally not be required to return the original item.
Exchanges & Size Issues
If you ordered the wrong size or would prefer a different size or color, please contact us within 30 days of delivery.
We will review your request and offer the most appropriate solution, which may include a replacement or refund. You will not be charged return shipping fees.
Personalized & Custom Products
Because personalized and custom-made products are created specifically for you, they are generally not eligible for refunds due to a change of mind.
However, if your personalized item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days and we will arrange a replacement or refund at no additional cost to you.
Cancellations
Our products are made to order, and processing may begin shortly after an order is placed.
If you need to cancel or modify your order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once production has started.
Contact Us
If you have any questions or need help with your order, please contact us:
Doxie Tee
Email: monika@doxietee.com
We're happy to help and aim to resolve every issue as quickly as possible.